Overview
Our refund and returns policy is simple. If you’re not happy with your product, simply return it to us for a full refund. We’ll even pay the return shipping. If it breaks or is damaged, we’ll replace it at no charge.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your refund or shipment of the replacement product.
If a refund is requested, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 – 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@1017woodworks.com.
Exchanges
We’ll replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@1017woodworks.com and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}. We’ll send you a shipping label that you can print off or take to shipping company. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@1017woodworks.com for questions related to refunds and returns.